Elliot Shaw

Chief Customer and Strategy Officer, National Highways

• Appointed to our Executive team in September 2016, and appointed to the Board in January 2024.
• Responsible for the strategic development of our network, our organisational business improvement agenda, our analytical and economist functions, our relationships with key statutory and regulatory bodies, our customer service and our communications and corporate affairs activities.
• Career includes Transformation Director at the Ministry of Justice and a number of Senior Civil Service positions at the Ministry of Justice and DfT, with his early career spent as a management consultant at Accenture.
• Qualifications include: a BA in Economics and Politics; a Masters in Public Administration (MPA) from Harvard University; and FCIHT (Fellow of the Chartered Institute of Highways and Transportation)